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Class of
Service


The Class of Service Administration module provides granular control at the extension level to access and set permissions of specific calling features of your PBX. These features include Outbound Routes, Feature Codes, Ring Groups, Queues, Conference Rooms, Voicemail Blast Groups and Paging.

The Class of Service module for FreePBX allows you to restrict extensions from dialing the following destinations of your PBX.



Outbound Routes

Useful for restricting and allowing endpoints to specific local, long distance or costly routes. Integrates our existing Extension Routing module, but creates a class of service that you can easily add multiple extensions to, allowing for easier management of this feature.

Example: Set a lobby phone to only dial local extensions, with no access to outside lines.






Feature Codes

Limit access to predefined feature codes.

Example: Restrict users ability to activate DND, call forwarding or access to the voicemail system.






Ring Groups

A virtual extension that rings a group of phones simultaneously.

Example: Block certain extensions from calling specified ring groups directly.






Queues

Allows you to manage a large number of incoming calls in a structured manner.

Example: Block direct dial access of queues from extensions that don't need access to that resource.






Conference Rooms

Sets up a destination that allows multiple parties to conference.

Example: Secure your conference rooms by choosing which extensions are allowed to dial into them.






Voicemail Blast Groups

Allows you to send a voicemail blast to multiple users at the same time.





Paging

Used to page groups of endpoints, such as phones and overhead paging devices.

Example: This could be useful in settings where not every extension should be authorized to utilize paging, for example on systems utilized in school systems.





 

 

 

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